FAQ
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If I do not have my tracking number, is it still possible to track my shipment?
Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper's reference number, you can use our online Shipper’s Reference Tracking service.
When I attempted to track mySky Courier Services shipment, I received an invalid waybill error message. Why?
There could be various reasons. The Sky Courier Services Waybill for Time Definite shipments is a 8 digit numeric number (e.g. 12345678, 23456789), so please recheck the number and try again.
When I track my international Sky Courier Services shipments, why do I sometimes get information for a shipment that is not going to the intended destination?
Sky Courier Services periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number. Sky Courier Services is working hard to eliminate these occurrences however, in the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.
I have tracked a shipment and been told to contact Sky Courier Services. Why is this?
This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.
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The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?
The Pickup and Delivery destinations shown on the Sky Courier Services tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).
The tracking results I receive sometimes state “Sign up for notifications for this shipment.” What does that mean?
For shipments that have not yet been delivered, you can sign up for email or SMS/Text message notifications to receive delivery status updates. This saves you time – you don’t have to go online again to track your shipment.
My shipment is showing “Custom status updated” from the destination, even though the shipment just left the country. What does this mean?
This status provides an indication of the clearance processing from the destination. Please click in to the Further details (+) to open and see additional information available. This checkpoint allows you to see very early if there is additional information required by customs for clearance.
Sky Courier Services is a global supplier of transport and logistics solutions. We have offices in 64 countries and an international network of partners and agents.